Terms of Service

1.1. By accessing or using ShinRAG ("Service", "Platform", "we", "us", "our"), you agree to be bound by these Terms of Service ("Terms") and all future modifications to these Terms. If you disagree with any part of these terms, you may not access or use the Service.

1.2. You acknowledge and agree that these Terms may be modified, updated, or changed at any time by us, and that your continued use of the Service after any such modifications constitutes your acceptance of the modified Terms. Please review Section 15 for more information about changes to these Terms.

1.3. If you do not agree to be bound by these Terms or any future modifications, you must immediately discontinue your use of the Service and terminate your account.

3.1. You must create an account to use the Service. You are responsible for maintaining the confidentiality of your account credentials.

3.2. You must provide accurate, current, and complete information during registration and keep it updated.

3.3. You are responsible for all activities that occur under your account.

3.4. You must notify us immediately of any unauthorized use of your account.

3.5. We reserve the right to suspend or terminate accounts that violate these Terms.

4.1. You agree not to use the Service to:

• Violate any applicable laws, regulations, or third-party rights
• Transmit any malicious code, viruses, or harmful content
• Attempt to gain unauthorized access to the Service or related systems
• Interfere with or disrupt the Service or servers
• Use the Service for any illegal, fraudulent, or harmful purpose
• Generate content that is illegal, harmful, threatening, abusive, or violates intellectual property rights
• Impersonate any person or entity or misrepresent your affiliation
• Collect or harvest information about other users
• Use automated systems to access the Service without authorization

4.2. You are solely responsible for the content you create, upload, or process using the Service.

4.3. We reserve the right to remove any content that violates these Terms or applicable laws.

5.1. You may use your own API keys for third-party services (e.g., OpenAI, Anthropic). You are responsible for:

• Maintaining the security and confidentiality of your API keys
• All costs and charges associated with your API keys
• Compliance with third-party service terms and conditions

5.2. We are not responsible for any issues, costs, or liabilities arising from your use of third-party API keys.

5.3. Platform-provided API keys are subject to usage limits based on your subscription tier.

5.4. You may not share, sell, or transfer your API keys to third parties.

6.1. The Service, including its original content, features, and functionality, is owned by ShinRAG and protected by international copyright, trademark, and other intellectual property laws.

6.2. You retain ownership of content you create, upload, or process using the Service ("User Content").

6.3. By using the Service, you grant us a limited, non-exclusive, worldwide, royalty-free license to:

• Use, store, and process your User Content to provide the Service
• Use aggregated, anonymized data for service improvement and analytics

6.4. You represent and warrant that you have all necessary rights to grant the above license.

6.5. You may not copy, modify, distribute, sell, or lease any part of the Service without our written permission.

7.1. Subscription fees are billed in advance on a monthly basis.

7.2. NO REFUNDS POLICY: All fees, charges, and payments made to ShinRAG are final and non-refundable. This includes, but is not limited to, subscription fees, one-time charges, upgrade fees, and any other payments. We do not offer refunds, credits, or prorated refunds for any reason, including but not limited to: (a) cancellation of your subscription; (b) unused portions of your subscription period; (c) dissatisfaction with the Service; (d) changes to the Service or these Terms; (e) termination of your account; or (f) any other circumstances. By making a payment, you acknowledge and agree that all payments are final and non-refundable.

7.3. We reserve the right to change our pricing with 30 days' notice. Price changes will apply to subsequent billing cycles.

7.4. If payment fails, we may suspend or terminate your access to the Service.

7.5. You are responsible for any taxes applicable to your use of the Service.

7.6. Free tier accounts may be subject to usage limits and may be converted to paid plans if limits are exceeded.

8.1. We strive to maintain high availability but do not guarantee uninterrupted or error-free service.

8.2. We reserve the right to modify, suspend, or discontinue any part of the Service at any time with or without notice.

8.3. We are not liable for any loss or damage resulting from service interruptions or modifications.

8.4. We may perform scheduled maintenance that may temporarily affect service availability.

9.1. Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

9.2. You are responsible for ensuring that any data you upload or process complies with applicable data protection laws.

9.3. We implement reasonable security measures but cannot guarantee absolute security of your data.

9.4. You are responsible for backing up your data. We are not liable for data loss.

10.1. TO THE MAXIMUM EXTENT PERMITTED BY LAW, SHINRAG AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, PARTNERS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR USE OF THE SERVICE.

10.2. OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRIOR TO THE EVENT GIVING RISE TO THE LIABILITY.

10.3. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

10.4. We are not responsible for any content generated by AI models or third-party services.

10.5. We are not liable for any damages resulting from your use of third-party API keys or services.

12.1. You may terminate your account at any time by contacting us or using the account deletion feature.

12.2. We may terminate or suspend your account immediately, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.

12.3. Upon termination, your right to use the Service will immediately cease.

12.4. We may delete your account data after a reasonable period following termination, subject to legal retention requirements.

12.5. Provisions that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, and limitations of liability.

13.1. THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

13.2. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

13.3. WE DO NOT WARRANT THE ACCURACY, COMPLETENESS, OR USEFULNESS OF ANY INFORMATION PROVIDED BY THE SERVICE OR AI MODELS.

13.4. WE ARE NOT RESPONSIBLE FOR ANY CONTENT GENERATED BY AI MODELS, INCLUDING BUT NOT LIMITED TO INACCURACIES, BIAS, OR HARMFUL CONTENT.

14.1. These Terms shall be governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law provisions.

14.2. Any disputes arising out of or relating to these Terms or the Service shall be resolved through binding arbitration in accordance with the rules of [Arbitration Organization], except where prohibited by law.

14.3. You waive any right to a jury trial and to participate in a class-action lawsuit or class-wide arbitration.

15.1. We reserve the right to modify, update, or change these Terms at any time, in our sole discretion, with or without prior notice to you. Changes may include, but are not limited to, modifications to pricing, features, policies, or any other aspect of the Service.

15.2. We will notify you of material changes by posting the updated Terms on this page and updating the "Last updated" date. However, we are not obligated to provide advance notice of all changes, and some changes may take effect immediately upon posting.

15.3. YOUR AGREEMENT TO CHANGES: By continuing to access or use the Service after any changes to these Terms are posted, you expressly agree to be bound by the modified Terms. If you do not agree to the modified Terms, you must immediately stop using the Service and terminate your account. Your continued use of the Service following any changes constitutes your acceptance of those changes and your agreement to be bound by the updated Terms.

15.4. It is your responsibility to review these Terms periodically for any changes. We recommend checking this page regularly to stay informed of any updates.

15.5. If you have an active subscription, changes to these Terms will apply to your continued use of the Service, and your continued use after changes are posted constitutes your acceptance of the modified Terms.

16.1. These Terms constitute the entire agreement between you and ShinRAG regarding the Service.

16.2. If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full effect.

16.3. Our failure to enforce any right or provision of these Terms shall not be considered a waiver of such right or provision.

16.4. You may not assign or transfer these Terms or your account without our prior written consent.

16.5. We may assign these Terms or any rights hereunder without your consent.